Refund Policy

At Triple Draws Nigeria, we strive to make our customers satisfied with the product they’ve purchased from us. If you're having trouble with a premium Triple Games or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to our Helpdesk to report your failed Games and our team will assist you as soon as possible. For Failed subscriptions, we will request from you a link and/or a screenshot of the issue to be sent to our support service.

No returns/refunds will be offered for Games except if the games you’ve purchased is:
  • Completely non-functional.
  • And you’ve opened a support ticket on our Helpdesk but you didn't get any response in 48h (business days only).
  • And/or the game's main description was fully misleading.
- then you do have the option to request a refund.

We also reserve the right to refuse a refund in the following situations:
  • You have changed your mind about a game/subscription.
  • You bought a game by mistake and the product(s) were sent/already downloaded by you.
  • The product(s) was bought by your employee or inmate using your payment method which he/she had legal access to.
  • You refused to provide our support staff with access to your website to investigate the games you are having issues with.
  • It has expired more than 15 days after purchase and you even didn't add at least one ticket on triple.com.ng Helpdesk with a real issue.
  • We don’t offer any refund for any item that you buy/buy at a discounted price. The games you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
  • No refund will be offered for any game (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
  • Renewals or upgrades will not be eligible for a refund.

Triple Draws Nigeria offers a full or partial refund within 15 business days starting from the moment when the member makes the payment. In this case, Triple Draws Nigeria has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.

Please also note that:
  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • If you get a refund you cannot use the downloaded premium products anymore.
  • If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the Games.
  • Refunds can take up to 14 days to reflect in your account.

The above notice, also, applies to all licenses of our membership plans. Please contact us if you need further information.

Contact us

Triple Draws Nigeria.

We have our office online

And operate fulltime 

Online, feel free to reach us 

CsL: (234) 08061251205

PsL: +2349132643020